Introduction
Tir ac Eiddo LWH Land and Property CYF is committed to providing quality service to its clients. This statement outlines the process for raising any concerns you may have regarding the service you received from our firm and explains how we will address your complaint.
A complaint is an expression of dissatisfaction, regardless of whether it is justified or not
As Chartered Surveyors we are regulated by the Royal Institution of Chartered Surveyors (RICS) and have a Complaints Handling Procedure in place.
Procedure
Our complaints handling process consists of two stages. Stage one allows our firm to thoroughly review and address your complaint, with the aim of resolving it to your satisfaction.
If you are not satisfied with our response, you can escalate your complaint to stage two. This stage involves a review by an independent redress provider approved by RICS, providing you with an additional opportunity for resolution.
Stage One
If you have previously discussed your complaint with us, please provide the details in writing. We request that you submit your complaint in writing to ensure we gain a complete understanding of the reasons behind your concerns.
The individuals designated to handle complaints in this office are Sion Williams and John Williams, both of whom are directors of the firm. If your complaint involves one of them, please direct your concerns to the other. Kindly send your written complaint to:
Sion Williams or John Williams
Tir ac Eiddo LWH Land and Property CYF
27 Penlan Street
Pwllheli
Gwynedd
LL53 5DE
Tel: 01758 719 682
In writing preferably, or by email to [email protected]
(Please call us to confirm safe receipt of your complaint if not acknowledged)
We will review your complaint promptly and acknowledge receipt within three working days. Along with our acknowledgment, we will include a copy of this procedure.
We will then investigate your complaint, typically conducted by a director of the firm. They will review your file and consult with the staff member who assisted you. You will receive a formal written outcome of our investigation within 15 working days of our acknowledgment letter.
Stage two overleaf:
If you remain dissatisfied after the final stage of our in-house complaint procedure, or if more than eight weeks have passed since you first lodged your complaint, you may request an independent review. Please refer to Stage Two outlined below.
Stage Two
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, we have chosen to use the following redress providers:
For Consumer Clients:
Property Redress Scheme
Premiere House
1st Floor
Elstree Way
Borehamwood
WD6 1JH
Tel: 0333 321 9418
For Business Clients:
Business Redress Scheme
RICS Dispute Resolution Service
55 Colmore Row
Birmingham
B3 2AA
Tel: 020 7334 3806
Tir ac Eiddo LWH Land and Property CYF is committed to providing quality service to its clients. This statement outlines the process for raising any concerns you may have regarding the service you received from our firm and explains how we will address your complaint.
A complaint is an expression of dissatisfaction, regardless of whether it is justified or not
As Chartered Surveyors we are regulated by the Royal Institution of Chartered Surveyors (RICS) and have a Complaints Handling Procedure in place.
Procedure
Our complaints handling process consists of two stages. Stage one allows our firm to thoroughly review and address your complaint, with the aim of resolving it to your satisfaction.
If you are not satisfied with our response, you can escalate your complaint to stage two. This stage involves a review by an independent redress provider approved by RICS, providing you with an additional opportunity for resolution.
Stage One
If you have previously discussed your complaint with us, please provide the details in writing. We request that you submit your complaint in writing to ensure we gain a complete understanding of the reasons behind your concerns.
The individuals designated to handle complaints in this office are Sion Williams and John Williams, both of whom are directors of the firm. If your complaint involves one of them, please direct your concerns to the other. Kindly send your written complaint to:
Sion Williams or John Williams
Tir ac Eiddo LWH Land and Property CYF
27 Penlan Street
Pwllheli
Gwynedd
LL53 5DE
Tel: 01758 719 682
In writing preferably, or by email to [email protected]
(Please call us to confirm safe receipt of your complaint if not acknowledged)
We will review your complaint promptly and acknowledge receipt within three working days. Along with our acknowledgment, we will include a copy of this procedure.
We will then investigate your complaint, typically conducted by a director of the firm. They will review your file and consult with the staff member who assisted you. You will receive a formal written outcome of our investigation within 15 working days of our acknowledgment letter.
Stage two overleaf:
If you remain dissatisfied after the final stage of our in-house complaint procedure, or if more than eight weeks have passed since you first lodged your complaint, you may request an independent review. Please refer to Stage Two outlined below.
Stage Two
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, we have chosen to use the following redress providers:
For Consumer Clients:
Property Redress Scheme
Premiere House
1st Floor
Elstree Way
Borehamwood
WD6 1JH
Tel: 0333 321 9418
For Business Clients:
Business Redress Scheme
RICS Dispute Resolution Service
55 Colmore Row
Birmingham
B3 2AA
Tel: 020 7334 3806